Refund & Exchange Policy

At Radhvya, every jewellery piece is carefully crafted and quality-checked before dispatch.

Return Policy

The product must be:

• Unused

• Unworn

• In original packaging

• With all tags and invoices intact

Exchange Policy

We offer exchange within 7 days of delivery.

Exchange requests must be raised within 7 days from the date of delivery. Exchanges are subject to product availability. If the requested item is unavailable, the customer may choose an alternative product of equal value.

Non-Exchangeable Items

Exchanges will not be accepted for:

• Used jewellery

• Customized or personalized jewellery

• Earrings (for hygiene reasons)

• Products damaged after delivery

• Sale or clearance items (unless defective)

Important Note

Damage or defective products will not be eligible for exchange if the damage is reported after delivery or caused due to customer handling, misuse, or wear and tear.

Customers are advised to record an unboxing video at the time of delivery to support any genuine damage claims.

Refunds

We do not offer refunds under any circumstances.
All eligible requests will be processed only as exchanges in accordance with this policy.

Contact Us

Radhvya

Email: radhvay@gmail.com

Phone: +91 737 486 8787